Our Policies

                                                                                                                                                                                                                                

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Warranty

Vetamac warrants to the original purchaser that the Vetamac Equipment, not including accessories or consumable products, shall be free from defects in materials and workmanship under normal use, if maintained by Vetamac and in accordance to Vetamac guidelines, and used in accordance with its labeling, for a period of one year.  This warranty is void if the Equipment has been altered, misused, damaged by neglect or accident, tampered with, not properly maintained, or repaired by persons not authorized by Vetamac.  This warranty does not cover normal wear and tear and maintenance items and specifically excludes accessory items and any other equipment used with the Equipment.

 

Periodic Service

Vetamac recommends that the anesthetic machine be serviced annually by an authorized service technician.  This service should include a verification and test of the following components on the machine:  the high and low pressure circuits, the flowmeter(s) and oxygen flush valve, the rebreathing circuit and accessories, the non-rebreathing circuit and accessories, the gas scavenging circuit, and the overall condition of the machine.  The service should also include a pressure test of all components including the vaporizer and a verification of the vaporizer calibration.

 

Return Policy

All product returns must be authorized by Vetamac in advance.  All authorized product returns are contingent upon Vetamac receiving the products in good, unused, and undamaged condition.  No merchandise may be returned for credit after 30 days from date of invoice.  Returns are subject to a 15% handling charge which will be deducted from the original purchase price.  Exceptions are those items deemed by Vetamac to be defective or shipped in error.  Freight charges will not be credited.

 

 
We are sorry but at this time we can ONLY ship within the United States.
Our products are for veterinary use only.

 
Last modified: 06/02/08